FAQ — your legal rights and our obligations
Account access depends on local law. We operate qqdewa link in regions where we comply with applicable regulations. Your eligibility is determined at account creation based on your location. If your region changes or local law shifts, we may need to adjust your access or ask you to withdraw funds.
We delete identifiable personal data within 30 days of account closure. However, transaction records (amounts, dates, payment method names like DANA, OVO, GoPay, QRIS) are retained for 7 years for legal and tax compliance. You cannot be identified from these archived records.
Contact our legal team immediately with your transaction ID and proof of the failed deposit. We investigate with the payment provider within 10 business days. If the money left your wallet but didn't arrive, we work to recover it or reverse the charge.
Yes. Go to Account Settings → Legal & Privacy → Request Data Export. We compile your full account record, deposit history, withdrawal log and game activity into a file and email it within 7 business days. The file is yours to keep or share with a legal advisor if needed.
Your account balance belongs to you. It is held in a segregated account and is not mingled with our operating funds. Where local law permits, we maintain insurance or bonds to protect player funds. In the unlikely event of platform closure, we follow legal procedures to return all balances to you.
Cookies track your login session, remember your preferences and detect fraud. Essential cookies are set automatically. Non-essential cookies require your consent, which you can manage in your browser or in Account Settings → Privacy. Disabling non-essential cookies may limit some features.
Change your password immediately and contact our legal team via live chat (Monday–Friday, 09:00–17:00 Indonesia time) or email. Include your account ID and details of the suspicious activity. We freeze the account, investigate, and recover it if unauthorized access is confirmed.
