Reference

Our Terms & Conditions: What You Need to Know

Q: What if I want to close my account permanently?

Email support@qqdewalink.club with your account username and a request to close. We'll process your request within 48 hours, finalize any pending withdrawals, and delete your data one year after closure as per our retention policy.

When you open an account with qqdewa link, you're entering into an agreement that governs deposits via DANA, OVO, GoPay and QRIS, your withdrawals, account security and how…

Account access rulesPayment & withdrawal termsDispute & complaint procedures

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Core Policy Terms for qqdewa link Members

qqdewa link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your qqdewa link account is governed by the terms you accept at registration. Access and eligibility depend on local law. We collect account data—your name, phone, deposit and withdrawal history—to verify your identity, process payments through DANA, OVO, GoPay and QRIS, and respond to disputes. Account

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credentials remain your responsibility; we store your data securely and retain it for the duration of your membership plus one year after closure. When you request changes to your personal information or account status, contact our support team through the channels listed below. We do not
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share your payment details with third parties outside payment processing. Cookies on our site track your session and remember your lobby preferences; you can disable them in your browser settings, though some features may not work.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Reach Us About Your Account Terms

Questions about your rights, deposits or withdrawal terms? Our support team is here to explain how our policies affect you. Reach out by email, live chat or phone during the hours listed below, and we'll clarify any part of the agreement or help you request changes to your account.

Team online

Live Chat

Open the chat widget in the lobby or on this page. We respond during 08:00–23:00 WIB, seven days a week. Fastest way to ask about account terms or dispute a transaction.

Email Support

Send your question to [email protected]. We reply within 24 hours with a full explanation of the relevant terms and next steps for your request.

Phone Support

Call +62-21-xxxx-xxxx between 10:00–22:00 WIB, Monday to Saturday. Ask about withdrawal timelines, account access or how to file a formal dispute.

DATA & SECURITY PRACTICES

How We Protect Your Account and Information

Your account security is central to our terms. We use SSL encryption to protect your login credentials and payment data when you deposit via DANA, OVO, GoPay or QRIS.

Encryption & Storage

All deposits, withdrawals and login sessions run through SSL encryption. Your credentials are hashed and stored separately from payment records on isolated, monitored servers.

Data Retention

We keep your account details for the duration of your membership and one year after closure for legal and tax compliance. You may request deletion of non-essential data at any time.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS partners) receive only the minimum data needed to complete your transaction. We do not share your full account record with external parties.

Cookie & Session Policy

We use cookies to remember your language, lobby preferences and session state. Disable them in your browser settings; some features like auto-login may not function.

Account Recovery

If you lose access or suspect fraud, contact support with your registered email and phone. We'll verify your identity and restore your account within 48 hours.

Your Rights

You may request a copy of all personal data we hold, or ask us to correct or delete information not needed for ongoing disputes or tax records.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often about account rules, payments, withdrawals and how our terms protect your interests. If your question isn't answered here, reach out to our support team and we'll explain it clearly.

No. Our terms allow one account per person, verified by email and phone number. Multiple accounts may be closed without warning. If you share a device with someone else, each person must use their own credentials and never share login details.

Contact support immediately with your transaction ID from your DANA, OVO, GoPay or QRIS receipt. We'll investigate within 24 hours and issue a reversal if the deposit wasn't authorized by you. Check your payment app's transaction log first to confirm the merchant name.

Withdrawal limits depend on your account age and verification status. New accounts (under 7 days) may withdraw up to Rp 5 million per transaction. Full-verified accounts can withdraw up to Rp 50 million daily. Contact support to request a higher limit after verification.

Withdrawals via DANA, OVO, GoPay and QRIS typically arrive within 5–30 minutes during business hours (08:00–23:00 WIB). Bank transfers may take 1–2 hours. Weekend and holiday delays are possible depending on your bank's processing time.

Email [email protected] with your account username and a request to close. We'll process your request within 48 hours, finalize any pending withdrawals, and delete your data one year after closure as per our retention policy.

We may update our terms to reflect new payment methods, payment processor rules or legal changes. We'll notify you by email at least 14 days before changes take effect. If you disagree, you may close your account before the new terms apply.

You have the right to escalate a complaint. Email support with your account ID, transaction details and explanation. Our compliance team will review within 5 business days and provide a written response with reasoning and next steps.

Our Terms & Conditions: What You Need to Know

How to Reach Us About Your Account Terms

Live Chat

Email Support

Phone Support

How We Protect Your Account and Information

Encryption & Storage

Data Retention

Third-Party Access

Cookie & Session Policy

Account Recovery

Your Rights

Frequently Asked Questions About Our Terms

01 Can I open more than one qqdewa link account?

02 What happens if I deposit but don't recognize the transaction?

03 Are there limits on how much I can withdraw per day?

04 How long do withdrawals take after I request them?

05 What if I want to close my account permanently?

06 Can qqdewa link change these terms without telling me?

07 What if I think a withdrawal or dispute outcome is unfair?

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